OUR ONLINE GAURANTEE
We love our products, and we know you will too!
SO…… if you would like to test the action and appreciate the quality of an Xplorer T50 fly rod or perhaps hold a beautifully crafted Xplorer GuideIII fly reel …. Not a problem! We offer complete peace of mind….
Refund or Exchange – Return your online purchase within 14 days of purchase and receive a full refund or exchange. We only ask that the goods are returned as you originally received them from us.
Stock – Products listed in our online store are available for same day dispatch if in stock. Products not in stock, but listed as available on back order, usually ship within 10 working days.
Shipping – Shipping is free within Germany for all orders of €50.00 or more. For orders less than €50 a flat rate of €3.95 applies. For shipping outside of Germany relevant shipping charges will apply.
Product Back Orders – Xplorer products are premium products and we value your custom. Therefore, if any of your chosen *back order* items are not in stock, please place your order on backorder. We will contact you by email within 24 hours with exact timing as to when we can despatch your product to you. This is usually within 10 working days. * Service only available on products showing as available on back order*
Please feel free to contact us directly via email if you have any questions relating to shipping times, products or anything else that will ensure we offer the best service to you when buying, the best Southern African fly fishing has to offer…